Privacy Policy
Privacy Policy
We take the protection of your personal information seriously. The terms below explain how we collect, use and safeguard your data.
At Huatuo Clinic, we value your privacy. This Privacy Policy outlines how we collect, use and safeguard your personal information and user data while you use our website and services. It is set out in two parts: the Patient Privacy Policy and the Website Visitors & Users Policy.
Please note that this policy may be updated from time to time without notice. We recommend that you read it carefully each time you access our website or use our services so that you are aware of any changes. Your continued use of our website and services constitutes your acceptance of any updates or changes.
Patient Privacy
Patient Privacy Policy
1Information we collect
Huatuo Clinic is committed to protecting the confidentiality of personal information under our care, custody and control. This commitment extends to our patients, their legal representatives and authorised users. We collect patient information through physical intake forms, online booking accounts, and doctors’ notes and diagnoses, as well as any information you provide to us by phone, email or mail.
2How we use your information
The information we collect is used to provide treatment for the specific health conditions you have told us about. We will only contact you by phone, email or mail for purposes related to appointments, updates and required information. We do not send spam or junk mail.
3Protecting your information
We maintain appropriate safeguards and security standards to protect your personal information against unauthorised access, disclosure or misuse. While we take reasonable precautions, we cannot be held responsible for any loss, alteration or destruction of data caused by third parties.
4Sharing with third parties
We do not sell your personal information. We may disclose it only as permitted or required by law, for example to a government institution, a law enforcement agency or our legal counsel.
5Consent
Before receiving any treatment from Huatuo Clinic, patients must sign the consent form linked within the intake form. By signing, patients confirm that the information they have provided is accurate and agree that we may access it to provide treatment for specific health conditions. Failure to sign the consent form may result in the termination of future affairs.
Website Visitors & Users
Website Visitors & Users Policy
1Information we collect
Our website address is www.huatuoclinic.com. We collect personal data from our users, including booking-system account information, contact information, transaction information and treatment information, together with information generated automatically during your visit, such as cookies, comments, media and any other information you provide.
2Protecting your information
We protect your personal information using technical safeguards and administrative methods. We do not sell your data to any third parties under any circumstances.
3Comments and account information
Comments and their metadata are retained indefinitely so that follow-up comments can be handled. For users who register on our website, we store the personal information they provide in their user profile. Users can edit or delete their personal information (except their username), and administrators can view and edit that information.
4Your rights
If you have an account on our site or have left comments, you can request a copy of the personal data we hold about you, including any data you have provided. You may also ask us to delete that personal data, except where we must keep it for administrative, legal or security purposes.
5Cookies
This website uses cookies to improve your browsing experience. You can manage or disable cookies through your browser settings.
6Account security
To keep your information protected, we recommend that you log out of your account and close your browser at the end of every visit to our website.
Concerns & inquiries
Privacy inquiries
If you have any concerns or questions about this policy, please contact us using the details below. When you do, kindly include your name, contact information and a detailed explanation of your concern. We will respond as soon as possible.
This Privacy Policy may be updated from time to time. The version published on this page is the current one.